How to complain about a divorce solicitor
**TL;DR: If you’re unhappy with your divorce solicitor, start by raising concerns directly with them. If that doesn’t work, contact the Solicitors Regulation Authority (SRA). You can also pursue a formal complaint through their firm’s procedure or seek compensation for negligence. Keep records of everything.**
## Introduction
Divorce is already stressful without worrying about your solicitor’s service. Sometimes things go wrong. Maybe your solicitor isn’t communicating properly. Perhaps they’ve missed deadlines or charged unexpected fees. Whatever the issue, you have options to complain about a divorce solicitor in the UK.
This guide walks you through the process. You’ll learn how to raise concerns effectively. We’ll cover official complaints procedures. You’ll also discover when you might claim compensation. Understanding your rights protects you and ensures you get proper legal help during this difficult time.
## What should you do first when unhappy with your solicitor?
Start by speaking directly with your solicitor about your concerns. Most issues get resolved through honest conversation. Request a meeting or call with your solicitor or their manager.
Be specific about what’s bothering you. Don’t just say you’re unhappy. Explain exactly what went wrong. Did they miss a deadline? Were communication lines poor? Did they give inappropriate advice? Write down specific dates and incidents beforehand. This helps you stay focused during the conversation. Your solicitor might offer to fix the problem immediately. They could reduce fees or improve their service. Many complaints end here without needing formal action.
## How do you make a formal complaint?
Every solicitor’s firm has a formal complaints procedure. Request their complaints policy in writing. They must give you this information within five days.
Most firms have an internal complaints process. You’ll typically contact their complaints handler. Put your complaint in writing and send it by email or post. Include all relevant details and what you want resolved. Keep copies of everything. The firm must acknowledge your complaint within three days. They should investigate and respond within four weeks normally. If you’re not satisfied with their response, you can escalate to the next stage.
## Can you complain to the Solicitors Regulation Authority?
Yes, the SRA regulates all solicitors in England and Wales. You can complain to them if your solicitor’s firm hasn’t resolved your issue within eight weeks. You can also complain sooner if the firm rejected your complaint unfairly.
The SRA investigates misconduct and poor service. They can take disciplinary action against solicitors. However, the SRA doesn’t award compensation. That’s handled through different processes. The SRA’s website has a complaints form you can complete online. You’ll need to explain what happened and what you’ve already done to resolve it. They’ll investigate and keep you informed of progress.
## When can you claim compensation for negligence?
If your solicitor’s poor work caused you financial loss, you might have a negligence claim. You’ll need to prove three things. First, your solicitor owed you a duty of care. Second, they breached that duty through negligence. Third, you suffered measurable loss as a result.
Common examples include missed deadlines affecting your case or incorrect legal advice that cost you money. You might have claim against their professional indemnity insurance. Get advice from another solicitor about whether you have a viable claim. This usually requires evidence that their mistakes directly harmed your case. Keep all communication and documentation. Your new solicitor will need comprehensive records to assess your claim properly.
## What records should you keep throughout this process?
Keep detailed records from the start. Save all emails, letters, and messages from your solicitor. Note the dates and times of phone calls. Write down what was discussed in meetings. Record any fees you’ve been charged with explanations. Keep copies of any documents your solicitor sent you.
If you’re about to complain, this documentation is crucial. It proves what happened. It shows timelines of communication failures. It demonstrates any missed deadlines clearly. Organised records strengthen your complaint significantly. Make copies and store them safely. You’ll likely need these records if your complaint progresses to the SRA or legal action.
## Conclusion
Complaining about your divorce solicitor doesn’t need to be complicated. Always try speaking with them first. If that fails, use their formal complaints procedure. The SRA can investigate serious issues. You might claim compensation for negligence in certain cases. Keep detailed records throughout. Don’t accept poor service during such an important process. Find a divorce solicitor near you by searching our free UK directory. You deserve proper legal support.
## FAQ
**Q: How long do I have to complain about my solicitor?**
A: You can complain at any time, but the SRA typically won’t investigate after six years. However, it’s best to complain soon after issues arise.
**Q: Will complaining cost me money?**
A: Complaining to the SRA is free. However, pursuing a negligence claim requires paying a new solicitor, though many work on no-win-no-fee arrangements.
**Q: Can I change solicitors mid-divorce?**
A: Yes, you can change solicitors at any stage. Inform your current solicitor in writing and request your file. Most firms must provide this within five days.
**Q: What if my solicitor takes my money and stops responding?**
A: This is a serious complaint. Contact the SRA immediately. You might be covered by the Solicitors Compensation Fund for losses.
**Q: How do I know if my solicitor is regulated by the SRA?**
A: Check the SRA register online using their name and firm. You can verify their status and qualifications there.